Elizabeth joined the ETC Companies in August of 2016 and has spent an inordinate amount of time analyzing the political aspects of ACA as well as other Health & Wellness issues and in educating clients with respect to these issues.  Elizabeth serves as a Compliance Consultant for ETC and provides practical guidance and assistance to ETC clients regarding compliance and all employee benefit-related matters including PPACA, ERISA, IRC, COBRA, FMLA, HIPAA, and other laws and regulations impacting the administration of employer-sponsored group health plans. Prior to joining ETC, Elizabeth served as the Compliance Officer for the Employee Benefits practice of Frost Insurance, where she led the employee benefits compliance practice. Elizabeth also worked as a Senior Legislative Analyst for Xerox Corporation and coordinated the implementation of various projects emanating from the Affordable Care Act and other complex legislative changes.  Elizabeth is licensed to practice law in Texas, received a Juris Doctor (J.D.) Degree from The University of Mississippi School of Law and a bachelor’s degree (B.B.A.) in Economics and Marketing from The University of Mississippi.

Maricia joined the ETC compliance team in March of 2015. She has a Bachelor’s in Health Administration from Texas State University and 15+ years of practical, operational HR experience. Maricia’s hands-on HR experience includes having worked in HR at the fast-growing energy leader and Fortune 100 company Tesoro Companies, Inc. where she created and managed their College Recruitment and Internship Program as well as a premier international grain bin and grain handling manufacturer in the mid-west.  Skilled in statutory requirements and HR compliance obligations set out for employers, Maricia provides daily consultation and strategic guidance to the clients regarding complex HR matters – from HR policies and documentation to managing the complexities associated with the interplay of various employer requirements when it comes to FMLA, ADA, Workers’ Compensation and State Leave requirements to providing ERISA wrap compliance. She oversees the provision of customized support to not only small mom & pop, local establishments but also large, multi-state employers when it comes to outsourced.

Teresa comes to us from USAA and is a Licensed P&C Insurance Professional specializing in survivor relations and service. Prior to USAA, Teresa spent 7 years employed with the State of California where she started as one of the first 300 hires for the CA version of the ACA (Covered California) in 2013. However, most of her time 2015-2020 was spent conducting administrative duties for the Department of Corrections and Rehabilitation on the Medical side. Prior to State service, she was a San Joaquin County Eligibility Worker, and determined government benefits and assistance for those in need at the Human Services Agency from 2006-2012. Teresa brings many different skills and attributes to the workplace ranging from detail orientation, government compliance, and sales, to being a specialist in customer service. When Teresa is not working, she enjoys road trips with her family, and going to the beach as much as possible. Each morning starts with dropping her little one off to school, feeding her 30+ chickens, 2 goats, 2 cats, and 3 dogs, and some light housekeeping before tackling her real-world responsibilities. Teresa is a bit of a jokester and aims to make others laugh and smile, she tries to lift others and always support her family and peers.

Cali joins ETC as Director of Broker Services with a wealth of knowledge in Human Resources and Health and Welfare plans.  Her experience in benefit planning, budgeting, compliance, benefit administration, employee relations, training and development, and employee communications will bring expanded knowledge to the already robust team of professionals at the ETC Companies.  Her hands-on HR experience will assist the ETC team in providing daily consultation and strategic guidance to the clients regarding complex HR matters.  The role will also create new and strategic tools to be utilized by our broker partners to further assist their client companies with obligations and compliance

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Matt joined ETC in 2014 as the first compliance consultant to advise clients on ETC services outside of the founding partners. Matt’s understanding of IRS Indicator Codes allows him to work with client’s not only during client implementation but throughout the year to completion.  As ETC has experienced growth, Matt had a hand in designing and streamlining the implementation processes, templates, and agreements to expedite and improve the client implementation timelines.  Matt understands compliance and how it must be integrated differently depending upon the industry and client specific needs. Before joining ETC, Matt worked in sales and business development for business-to-business service companies.  Matt received his bachelor’s degree in Public Administration from Texas State University.

Shelley joined ETC in 2014. She brings to the ETC team 25 years of experience in sales, public relations, and marketing. Shelley uses her strength in communication skills both inside and outside the ETC Companies. Shelley’s venture in government contract compliance, before ETC, is the experience that supports her work for ETC Companies. She places high value on customer service, attention to detail, and project coordination. Working with employer clients to implement ETC’s myriad compliance services fuels Shelley’s passion to educate and strengthen our client’s knowledge base on how to embrace the guidelines.

Maddy joined ETC part time in 2016 as a Business Operations Assistant and transitioned to a Full Time team member of  “The A Team” Pod in 2022.  Maddy is now interacting daily with clients and is an integral part of the year end 1095C process.  She has an immense knowledge of ETC’s back end systems and processes to ensure client data is reviewed and approved.  Maddy has a thirst for personal and business growth and will continue to grow her responsibilities within the ETC Companies. In her spare time, Maddy enjoys playing golf, visiting unique restaurants and finding that perfect item at thrift stores.

Kelly joined ETC in 2016 as the Texas School liaison.  She has evolved into the Team Lead 3 that work directly with all Texas based Independent School Districts.  Kelly is familiar with TRS and its intricacies as well as how ACA impacts a public institution with both full-time and substitute teachers.  Kelly has her General Lines license as well as serving as a Texas Notary Public.  Kelly has 4 grown boys that continue to play ice hockey and in her spare time she watches them tear up the ice.  But the apple of her eye is her young granddaughter that has her busy with tea parties and dolls or walking in the park to the swing set. Kelly makes it a personal mission to know and understand the key contacts in each district so ETC can aid in all areas of ACA.

As a Senior Data Analyst, April’s role at ETC includes the reviewing of client data, building processors tailored to the format of client-provided files, and the actual processing of data. The role requires keen attention to detail as well as being proficient in Microsoft Excel and Access. Prior to joining the ETC family in 2016, April served her country in the US Navy working as a Registrar at a Military College.  This position is where she originally learned how important attention to detail was especially when dealing with a person’s information. Her experience of working in a Registrar’s office brings value to the POD setup at ETC. April will say her biggest strength is her teamwork.  While everyone’s role may be different on a team, everyone is vital in the overall success of a team.

Kendra has used her 30+ years of experience in the management of IT departments to manage all platforms for ETC. Her expertise as a Database Administrator has been paramount in improving ETC’s proprietary system.  Kendra has certified numerous organizations for HIPAA/HITECH compliance and brought levels of security to the internal operational platforms.  She strengthens the ETC operational team by ensuring the stable operation and performance of all computer systems and networks continually optimizes the network and system performance. Kendra and her team are responsible for AIR XML oversight and IRS filings.  Kendra is alumni of the University of Houston.

Greg joined the ETC Team in July 2018 as a System Developer. Before ETC Greg worked with many different development projects, from a Watson Research Lab project for a well-known insurance name to working with physicists and scientists pushing the bounds of practical radioactive particle detection. Along the way, there were also projects involving Defense Contractor missile tracking and credit card processing utilizing client server architecture. All of this has Greg to his welcomed ideas and advice in developing systems at ETC.

Darlene joined the ETC Companies just in time to take the systems to a much “prettier” level.  Darlene has 30+ years in IT as a Business and System Analyst/Developer/Project Expert.  Darlene assists in the development of internal tools to ensure accuracy and efficiency for the service team. Darlene develops well into the “weeds” to find areas of excess time and write protocols and tools to have ETC deliver more efficient information to clients.  Darlene’s core focus for ETC is automating as many processes and touchpoints as possible for the end-user to eliminate wasted time spent.

Jeremy joined ETC in 2020 as a software developer focused on ETC’s PHP software solutions. Jeremy has a Bachelor of Science in Computer Information Systems with 10+ years of experience. Jeremy is the lead ETC developer on our V2 portal where the focus is the client user experience as well as securing the PII of all client information. Jeremy adds a simple philosophy to his work as in his personal life.  Be humble, forgive quickly, and make memories.  Make each day count.  Jeremy brings that mentality into his work by producing results that are meaningful to clients.

Rhonny joined ETC in 2014 as marketing and bookkeeping lead.  She has evolved into the Director of Accounting running 5 companies Accounting software.  She is instrumental in the development of efficient, organized, and accurate systems to make the process seamless for clients.  Beyond crunching numbers, Rhonny is instrumental in the creative element of all electronic campaigns and marketing pieces.  She is also lead to the ETC Client Relationship tool.  Rhonny is a graduate of the University of North Texas with a degree in Kinesiology and a minor in dance.

Jeff McMillan serves as director of print solution for SJ&C.  Jeff is responsible for day-to-day operations, working with existing clients and new clients.  Jeff previously held numerous roles and positions during his decorated 20-year tenure with Toshiba Business Solutions.  Before Jeff joined Toshiba, he worked with the Texas Department of Corrections where one is always served best by finding unique and creative ways to see a different approach in processes.  Through his unique discovery approach learned in his early career and mastered at TBS, Jeff has a natural ability to find the opportunity points in a client’s process and recommend solutions that not only trim expense but drive increased efficiencies in the collection of revenues.  The newest solutions by SJ&C have now grown to truly increasing revenue to the bottom line of an organization with creative and deliberate strategies.

Esther joined ETC in January 2023 to expand her already amazing employee advocate service
known as LOLA, or loss of life advocates which she founded in 2017 after losing her husband and
father in a short 63-day window. Esther is a San Antonio native with a passion for helping people.
Prior to LOLA, Esther worked as the Chief Creative Officer helping people find resources needed
to create synergies. Before Esther found her calling in people advocate services, Esther worked in
a retail broker company bringing insurance solutions to employers to retain quality employees.
Her background just lends itself to helping people. Today, LOLA is a mental health concierge
organization that will hold an employee’s hand through loss to living again after life’s most
difficult moments. LOLA is geared to add value to an employee’s experience without jeopardizing
the employer’s compliance obligations or the employer’s position on employment matters. ETC
LOLA will support the client walking the fine line between the two positions as an outsider looking
in. ETC Companies is so blessed to add this amazing talent and her brilliant concept to the already
strong ETC team.