Heather has day to day oversight on business operations within the suite of companies inside the ETC Companies. Heather has been in Outsourcing business since 1996 when her career started with Automatic Data Processing Inc., (ADP). Heather obtained her Bachelor of Business Administration from Texas A&M University Kingsville in 1995. Heather began her professional career by working with clients to evaluate the best source of handling payroll and tax risks and has evolved into a career of Business efficiency. In 1996 she began working with companies to implement complete outsourcing solutions to include payroll, workers’ compensation, and health and welfare insurances. Business efficiency is crucial to the success of any enterprise and Heather understands most aspects. She is a licensed General Lines Agent in the state of Texas and achieved her Certified Health Care Specialist designation in 2013. Heather travels the country speaking on both the Affordable Care Act as well as other best practice areas in the employment lifecycle.